Frequently Asked Questions

Name: Vet To You - Mobile Vet Bayside Melbourne
Address: Parkdale, VIC, 3195, AU
Telephone: +61493562790
Price range: $$

Do you provide mobile vet services in Bayside Melbourne?
What does a consultation include?

– A consultation includes a thorough health check and physical examination of your pet, as well as discussing any health concerns or questions you may have.

– If required, we will be able to perform basic diagnostic procedures such as blood and urine tests, skin and ear tests, and lump assessments if required either on-site, or by sending samples to a diagnostic laboratory.

– If your pet requires Anal Gland Expression or Nail Clipping, these services are included as part of the consultation.

– Vaccinations, medications, and diagnostic procedures or tests are not included in the
consultation fee, and will be charged in addition to the consultation fee.

– An initial consultation will usually take 30-45 minutes.

– If your pet has complex health concerns, or has many issues that can not be fully dealt with during a standard consultation time, priority will be made for the issues that are affecting your pets quality of life, and a revisit appointment will be made to address the rest of your pets health concerns.
How do I make an appointment?

– You can make an appointment by calling us on 0493562790 or get in touch via the contacts page and we can arrange a time for a home visit consultation. We aim to respond to all enquiries within a 24 hour period (Mon-Fri).
What do I have to do to prepare for my appointment?

– Once you have made your appointment, if we have not seen you before we will ask you to fill out the new client form here with as much information as you are able to provide.

– On the day of the appointment please keep cats indoors and ideally in a smaller area of the house so that you can easily find them for the check up. It is often helpful to have a smaller area or room of the house for us to examine your cat or dog. It can sometimes be useful to use a table for a small cat or dog examination.
How much does a mobile vet visit cost?
How do I pay for my appointment?
Can you dispense medication?
Do you do at home euthanasias?

– Yes, we understand that having to make the decision to put your beloved pet to sleep can be an extremely difficult and emotional time. In providing this service in your own home, we aim to make the process as gentle, caring and stress free as possible for you and your pet.
Do you see emergencies at Vet To You?

– We do not provide a 24 hour / 7 Days a week veterinary service, we run by scheduled appointments only. If you require urgent care/assessment of your pet, please contact the Animal Emergency Centre – Moorabbin on 9532 5261.

– If you have a non urgent question about your pet, you can call and leave a message on 0493 562 790, or email your question to info@vettoyou.com.au. We aim to respond to all enquiries within a 24 hour period (Mon-Fri) and we will get back to you as soon as possible.
What happens if my pet needs surgery or more extensive diagnostic testing, can you provide this at Vet To You?

– As we are a mobile veterinary service, there are limitations to the extent of surgical or advanced diagnostic options we can offer.

– However, if your pet does require further investigation or hospitalisation and surgery, we can provide you with options such as referral to a local clinic, specialist centre, or emergency centre where your pet can be offered a wider range of options.
What are your service Terms & Conditions?
Vet To You – Service Terms & Conditions.

Payment is required in full at the time of consultation by Credit Card, Direct bank deposit or cash.

An owner aged 18+ years must be at home at the time of the visit and be able to help restrain the animal.

In order to facilitate the appointment, please keep your pet indoors in a small area of the house for easier access and handling when we arrive.

Depending on your pets temperament for examination, we may need to prescribe sedation for your pet and return for the examination at a later date.

We may need to refer to a Veterinary clinic of your choice if hospitalisation, surgery or more extensive diagnostic services are required, or if we are unable to examine your pet without extra assistance.

We are not an emergency service. Please call the Animal Emergency Centre (AEC) in Moorabbin on 9532 5261 if you require urgent Veterinary care. We aim to reply to phone or email messages within 24 hours (Mon – Fri).

Vaccines, medications, euthanasia or other services are charged in addition to the consultation fee.

Initial consultations may take approximately 30-45 minutes, follow up visits or injection only visits may be shorter. If your pet has complex health concerns or multiple issues that can not be fully dealt with during a standard consultation time, priority will be made for the issues that are affecting your pets quality of life, and a revisit appointment will be made to address the rest of your pets health concerns.

The revisit consultation fee applies to consultations for the same condition within a 4 week period.

The short injection revisit fee applies to a patient having regular visits for an ongoing medication given by injection, for example for arthritis management.

If a pet is unable to be handled due to temperament or cannot be found during the appointment a consultation fee will still apply.

Your pet must have been examined by Vet To You in the past 6 months for us to be able to prescribe ongoing medication. New prescriptions will require an examination prior to dispensing.

Cancellations within 24 hours may be charged a consultation fee.

If you have any concerns or questions about any of the above please contact us prior to the first appointment so we can further discuss any questions you may have.

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